Frequently Asked Questions

  • Can I return the hand dryer(s) if I change my mind?

    Of course you can. Provided that the hand dryer has been unopened and unused and that it is still in the condition that you received it in, you can change your mind for up to 14 days from receiving your product. Simply contact us via the contact us form and you will receive an IRN (Item Returns Number). You don’t have to provide a reason but if possible we would like one. We will then get back to you within 48 hours with simple return instructions. Please DO NOT write our returns address directly onto the box as this means we cannot resell the item and in turn you will not be entitled to a refund. Once we receive your item back and we are satisfied with its condition we will process your refund less 20% as a restocking fee. More information can be found by visiting our terms and conditions of sale page.
  • Is the item guaranteed?

    Yes, all hand dryers are guaranteed for 2 years unless otherwise stated. The guarantee does not cover misuse, incorrect fitting or vandalism. In the event of a parts failure please contact us using the contact us form. One of our staff will return to you within 48hrs with simple and clear instructions.
  • I need my item quickly, is this possible?

    Our delivery service is super fast! All orders placed and paid for before 3pm Monday – Friday will be shipped the same day for next working day delivery to mainland UK only. Destinations outside of mainland UK may take a couple of days. Your order will be shipped using DPD tracked service and you will receive a 1 hour delivery window that is text and emailed to you on the morning of delivery so no waiting in!
  • What are the payment options available?

    For your security, all orders placed must go through our secure checkout. Payment methods are Credit or Debit Card, PayPal, Bank Transfer or Cheque.
  • Do you offer discounts on bulk hand dryer purchases?

    We do offer discounts. Multi buy discounts are applied at check out stage.
  • Can you take payments over the phone?

    Due to a high level of card fraud we no longer accept payments over the phone. Please use our secure on line check out.
  • What hand dryer would you recommend for me?

    The answer depends on several factors. Please contact us via our live chat to be connected with an adviser.
  • What are the delivery costs?

    Mainland UK is Free for all orders over £100 (ex VAT). Charges for other destinations can be found on our shipping charges page by clicking here.
  • Where can I find the terms and conditions of the sale?

    Our full terms and conditions can be found by clicking here.
  • How can I contact Blow Motion?

    We love to talk to our customers so please call us on 0800 002 9678. If you would rather email us then its 0ffice@blowmotion.co.uk
  • Do I get a VAT invoice?

    Yes, as soon as the sale is completed a VAT invoice will be e-mailed to you.
  • Can I print out the technical date for my customer?

    Yes, all products have a downloadable technical data sheet for you to print off, The data can be down loaded by clicking on the PDF image on the product page screen.
  • What if the answer to my question is not here?

    Please contact us via our contact form, our 0800 number or email.