1. Can I return if I change my mind?
Of course you can. Provided that the item has been unopened and unused and that it is still in the condition that you received it in, you can change your mind for up to 14 days from receiving your product ( see terms and conditions for re-stocking fees ). Simply contact us via the contact us form or call our office on 0800 002 9678. You don’t have to provide a reason but if possible we would like one. Please DO NOT write our returns address directly onto the box as this means we cannot resell the item and in turn you will not be entitled to a refund.
2. Is the item guaranteed?
Yes, all items are guaranteed for 2 years unless otherwise stated. The guarantee does not cover misuse, incorrect fitting or vandalism. In the event of a parts failure please contact us using the contact us form. One of our staff will return to you within 48hrs with simple and clear instructions.
3. I need my item Quickly, Is this possible?
Yes. Your order will be with you the next working if ordered before 3pm on all payments received Monday to Friday. All orders placed and paid for before 3pm will be shipped the same day for next working day delivery (mainland UK only). Your order will be shipped using DPD tracked service. All orders being shipped to businesses addresses will be delivered between the hours of 9am and 5:30pm. Orders to residential addresses may arrive any time up to 7pm.
4. What are the payment options available?
For your security, all orders placed must go through our secure checkout. Payment methods are Credit or Debit Card, PayPal, Bank Transfer or Cheque.
5. Do you offer discounts on bulk purchases?
We do offer discounts on purchases of 4 or more dryers. See product page for further information.
6.Can you take payments over the phone?
Yes we accept payments over the phone. Call our office on 0800 002 9678 and a member of our team can process your order.
7. What product would you recommend for me?
The answer depends on several factors. Please contact us on 0800 002 9678 to discuss.
8. What are the delivery costs?
Mainland UK is Free for all orders over £100 (ex VAT). Charges for other destinations can be found on our shipping charges page by clicking here
9. Where can I find the terms and conditions of the sale?
Our full terms and conditions can be found by clicking here
10. How can I contact you?
You can either contact us via the contact us form on our website or call us on 0800 002 9678.
11. Do I get a VAT invoice?
Yes, as soon as the sale is completed a VAT invoice will be e-mailed to you.
12. Can I print out the technical date for my customer?
Yes, all products have a downloadable technical data sheet for you to print off, The data can be down loaded by clicking on the link underneath the product pictures. Data sheet does not display prices.
13. What if the answer to my question is not here?
Please contact us via our contact form or on 0800 002 9678.